What's the difference between the warranty and comfort guarantee?

Consumer Reports did a great job of answering several important questions about  Mattresses and addressing frequently asked questions by consumers.  This is what they had to say about the difference
between a warranty and a comfort exchange.  "A warranty covers manufacturing defects, while a comfort guarantee allows dissatisfied consumers the opportunity to exchange a mattress if it doesn't live up to expectations, typically within 21 to 100 days.  But note that most comfort guarantees carry a penalty of as much as $400 or 15% of the purchase price, and there could also be a redelivery charge.  So be sure to ask.  The models we tested from Sealy, Serta, and Simmons offered a non-prorated 10-year warranty; the Select Comfort and Tempur-Pedic warranties were for 20 years.  The Select Comfort warranty was prorated after a few years, and the Tempur-Pedic was prorated after 10.  Prorating refers to a warranty that covers less and less of the original purchase price the longer you've owned the mattress.  If your mattress is stained, that could also void the warranty."


The Mattress Doctor Team 800 385 8319
Gotomattress.com